HEAG mobilo Service Center
Need a ticket, questions about timetables and fares, or lost an item? Our team at the Service Center at Luisenplatz will be happy to help!
Address & Opening hours
Luisenplatz 6
64283 Darmstadt
Monday – Friday: 8am – 6pm
Saturday: 9am – 1pm
Our Mobility Centers in Darmstadt
Our employees in the mobility centers are also available to answer any questions you may have about our services:
RMV Mobility Center at the Main Station
Address & Opening hours
Am Hauptbahnhof 20a
64293 Darmstadt
Monday – Friday: 8am – 6pm
Saturday: 9am – 4pm
Mobility Center at Lincoln-Siedlung
Address & Opening hours
Franklinstraße 40
64285 Darmstadt
Tuesday, Thursday: 1 pm – 6 pm
Wednesday: 8 am – 1 pm
Lost & Found
Lost something on board? Our team at the Service Center at Luisenplatz is here to help!
Reporting a lost item
Lost your phone or keys on a bus, tram or HeinerLiner? Report lost items immediately:
Call us: +49 6151 709-4000
Mail us: fundsachen@heagmobilo.de
To help us identify your item, please provide:
- Date, time, and location
- Line number, direction, and vehicle number
- Detailed description (brand, color, size, contents)
Picking up your lost item
Found items are usually available for pickup within 2 – 3 days at our Customer Service Center at Luisenplatz.
If you’re not sure whether you lost your item on our vehicles, you can also check with the City of Darmstadt Lost & Found Office.
Contact us
Your satisfaction is our top priority! We want to hear from you – whether you have ideas for improving our service or if there’s something you feel is missing. Your feedback helps us grow and make our services even better. We look forward to hearing from you!